Refund and Cancellation Policy

Purchases are final. We do not offer voluntary refunds. Your statutory rights still apply.

What this covers

Unused interviews, completed mock interviews, unlocked reports and changes of mind are not eligible for voluntary refunds.

Interviews that don't go ahead

A mock that is ended or deleted before you answer anything is returned to your balance automatically. If a paid mock stops because of a problem on our side, or its report is not produced, contact us with the details below so we can investigate and, where the problem was ours, return the interview to your balance.

Missing interviews after payment

Interviews are usually added within a minute of payment. If they have not appeared, contact us with your payment reference.

Cancellation

Plans are one-time purchases, not subscriptions. There is no renewal to cancel. Not using your interviews does not qualify for a voluntary refund.

Your rights

This policy does not limit refunds or other remedies required by applicable law or by the payment provider's terms, and it does not override card-network dispute rights.

How to request help

Send the email you purchased with, your payment reference, the question you were practising and a brief explanation through the Contact page. Do not send passwords, full card details or identity documents.

Last updated 9 October 2026